Catalogs, Services and Portfolios: An ITSM success story 1st Edition
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Catalogs, Services and Portfolios: An ITSM success story 1st Edition

SKU: 9781849285698

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Additional information

Full Title

Catalogs, Services and Portfolios: An ITSM success story 1st Edition
Author(s)

Daniel McLean
Edition

1st Edition
ISBN

9781849285698, 9781849285674
Publisher

ITGP
Format

PDF and EPUB

Description

Based on the real-life experiences of the author and other ITSM professionals, this is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour.

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