Quality Management for Organizational Excellence Introduction to Total Quality 9th Edition
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Quality Management for Organizational Excellence Introduction to Total Quality 9th Edition

SKU: 9780135577424

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Additional information

Full Title

Quality Management for Organizational Excellence Introduction to Total Quality 9th Edition
Author(s)

David L. Goetsch, Stanley Davis
Edition

9th Edition
ISBN

9780135577424, 9780135577325, 9780136709190, 9780137848249, 9780135577394, 9780135577509, 9780135577486
Publisher

Pearson
Format

PDF and EPUB

Description

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book.

This print textbook is available for students to rent for their classes. The Pearson print rental program provides students with affordable access to learning materials, so they come to class ready to succeed.

For courses in quality management, quality engineering, quality technology, and continuous process improvement.

A comprehensive guide to becoming an effective quality manager and decision maker

Quality Management for Organizational Excellence: Introduction to Total Quality, 9th Edition helps current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. This practical text covers all key quality management concepts, providing a balanced focus on both people and technical aspects of quality.

Key Features:

  • Section I: Focuses on “people aspects” such as leading change, employee empowerment, training, team building/teamwork, and conflict management.
  • Section II: Covers “technical aspects” including continual process improvement, SPC, Six Sigma, Lean, Lean Six Sigma, and benchmarking.
  • Topics have been updated to reflect the latest trends and information in the field of quality management.
  • Each chapter includes a summary, key terms and phrases, factual review questions, critical-thinking activities, and discussion cases to support learning and application.

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