Quality Is Personal A Foundation For Total Quality Management
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Quality Is Personal A Foundation For Total Quality Management

SKU: 9781439118528

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Additional information

Full Title

Quality Is Personal A Foundation For Total Quality Management
Author(s)

Harry Roberts
Edition
ISBN

9781439118528, 9780029266250
Publisher

Free Press
Format

PDF and EPUB

Description

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that “personal quality checklists”–by which employees monitor waste reducers and value adding activities in their immediate work environment–can significantly increase individual understanding of the general concepts and implementation of top quality management.

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