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| Full Title | Quality in the Office 1st Edition |
|---|---|
| Author(s) | AW Erasumus, DE Boucher, D Prinsloo, S van Antwerpen |
| Edition | 1st Edition |
| ISBN | 9781485125389, 9781485102847 |
| Publisher | Juta & Company (Pty) Ltd |
| Format | PDF and EPUB |
Quality management (QM) in its simplest form refers to the management of quality in an organisation. The management of quality has gained momentum over recent years and as an organisational function essentially involves determining standards so that managers and employees can measure performance against predetermined criteria. One of the essential features of quality management is the standardisation of policies, procedures, systems and processes.
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