Availability: In Stock

Quality in the Office 1st Edition

SKU: 9781485125389

Original price was: $14.84.Current price is: $3.71.

Access Quality in the Office 1st Edition Now. Discount up to 90%

Additional information

Full Title

Quality in the Office 1st Edition

Author(s)

AW Erasumus, DE Boucher, D Prinsloo, S van Antwerpen

Edition

1st Edition

ISBN

9781485125389, 9781485102847

Publisher

Juta & Company (Pty) Ltd

Format

PDF and EPUB

Description

Quality management (QM) in its simplest form refers to the management of quality in an organisation. The management of quality has gained momentum over recent years and as an organisational function essentially involves determining standards so that managers and employees can measure performance against predetermined criteria. One of the essential features of quality management is the standardisation of policies, procedures, systems and processes.