Practical IT Service Management: A concise guide for busy executives 2nd Edition
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Practical IT Service Management: A concise guide for busy executives 2nd Edition

SKU: 9781849285483

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Additional information

Full Title

Practical IT Service Management: A concise guide for busy executives 2nd Edition
Author(s)

Thejendra BS
Edition

2nd Edition
ISBN

9781849285483, 9781849285469
Publisher

ITGP
Format

PDF and EPUB

Description

Written in a question and answer format, this is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL® 2011. Each chapter covers one specific area of ITSM/ITIL, ensuring that the information is organised in a logical and straightforward manner.

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