Description

OPERATIONS MANAGEMENT

Operations Management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. This book provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.

Operations Management, Third Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. The concise nature of the text means students are not overwhelmed by the wealth of material presented. This new edition also features:

• An interactive e-book packaged with the text containing videos, animated worked examples, virtual tours, quizzes and more!
• New and expanded case studies to bring operations management to life.
• Fully worked examples providing a step-by-step guide to solving quantitative problems.

All lecturers can access supporting resources on the companion website at www.wileyeurope.com/college/greasley including an instructor’s manual, PowerPoint slides and testbank for each chapter.

Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.

“A concise and well-written introduction to operations management.”

Dr John D. Lamb, University of Aberdeen Business School

Description

Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.

Features:

• Focuses on the subject from a European perspective.
• Deals with the management of the creation of goods and the delivery of services to the customer.
• Covers the main areas of operations strategy, the design of operations system and the management of operations over time.
• Incorporates more strategic and international commentary.
• Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy.
• Includes more end of chapter and quantitative exercises.
• Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter.
• Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor’s manual

An interactive e-Book is included with every new copy of this text, featuring a wealth of embedded media, including: Animated worked examples, simulations, virtual tours, videos, flashcards and practice quizzes.