Implementing Service Quality based on ISO/IEC 20000: A Management Guide 3rd Edition
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Implementing Service Quality based on ISO/IEC 20000: A Management Guide 3rd Edition

SKU: 9781849284448

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Additional information

Full Title

Implementing Service Quality based on ISO/IEC 20000: A Management Guide 3rd Edition
Author(s)

Michael Kunas
Edition

3rd Edition
ISBN

9781849284448, 9781849284424
Publisher

ITGP
Format

PDF and EPUB

Description

ISO/IEC 20000 is an important international standard for IT service providers. This book is crammed with practical advice and recommendations on how to prepare for ISO20000 audit and implementation. It is the ideal companion to ISO20000 courses from a range of certification bodies such as EXIN, PeopleCert and others.

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