Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden 1st Edition
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Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden 1st Edition

SKU: 9781849283335

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Additional information

Full Title

Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden 1st Edition
Author(s)

Michael Kunas
Edition

1st Edition
ISBN

9781849283335, 9781849283311
Publisher

ITGP
Format

PDF and EPUB

Description

Implementing Service Quality based on ISO/IEC 20000 gives a clear and detailed breakdown of the explanations of the individual processes outlined in 2011 edition of the ISO 20000 Standard. It explains step-by step how to carry out a successful implementation

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