Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust

SKU: 9781605091396

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Additional information

Full Title

Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
Author(s)

Kador, John
Edition
ISBN

9781605091396, 9781576759011
Publisher

Berrett-Koehler Publishers
Format

PDF and EPUB

Description

Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today’s headlines. In fact, we all have occasion to apologize. But we don’t need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions

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