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| Full Title | Customer Service: Career Success through Customer Loyalty (Pearson+) 6th Edition |
|---|---|
| Author(s) | Paul Timm |
| Edition | 6th Edition |
| ISBN | 9780137547418, 9780133056259, 9780133112061 |
| Publisher | Pearson+ |
| Format | PDF and EPUB |
Pearson+ gives you access to much more than your eTextbook. Most titles also include audiobooks, study notes, flashcards and more to help you thrive in the classroom.
For courses in Customer Service.
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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