Additional information
| Full Title | Customer Care: A Training Manual for Library Staff |
|---|---|
| Author(s) | Gannon-Leary, Pat, McCarthy, Michael |
| Edition | |
| ISBN | 9781843345701, 9781780630311 |
| Publisher | Chandos Publishing |
| Format | PDF and EPUB |
Availability: In Stock
Customer Care: A Training Manual for Library Staff
SKU: 9781843345701
Original price was: $85.00.$24.99Current price is: $24.99.
Access Customer Care: A Training Manual for Library Staff Now. Discount up to 90%
Book Information
Description
Description
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
- Dual use – reference work and/or training manual
- Potential as a text book
- Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
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Customer Care: A Training Manual For Library Staff
SKU: 9781780630311
Original price was: $85.00.$24.99Current price is: $24.99.
Access Customer Care: A Training Manual For Library Staff Now. Discount up to 90%
Book Information
Additional information
| Full Title | Customer Care: A Training Manual For Library Staff |
|---|---|
| Author(s) | Gannon-Leary, Pat, McCarthy, Michael |
| Edition | |
| ISBN | 9781780630311, 9781843345701 |
| Publisher | Chandos Publishing |
| Format | PDF and EPUB |
Description
Description
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
- Dual use – reference work and/or training manual
- Potential as a text book
- Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
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