Complaint Handling in the Rehabilitation of Aceh and Nias 1st Edition
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Complaint Handling in the Rehabilitation of Aceh and Nias 1st Edition

SKU: 9789292547349

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Additional information

Full Title

Complaint Handling in the Rehabilitation of Aceh and Nias 1st Edition
Author(s)
Edition

1st Edition
ISBN

9789292547349, 9789715618472
Publisher

Asian Development Bank
Format

PDF and EPUB

Description

An effective system for complaint handling is a key element of a good development project. This reader presents the experiences and lessons learned in handling complaints under the Asian Development Bank-assisted Earthquake and Tsunami Emergency Support Project in Indonesia, and similar initiatives supported by other organizations, in the rehabilitation of Aceh and Nias following the disasters there in December 2004 and March 2005. The book will contribute to capacity building for complaint handling within local governments in Aceh and Nias as well as provide a wider sharing of experiences within governments and nongovernment organizations in Indonesia and beyond. A summary of lessons and recommendations draws together common strands from the 18 papers presented.

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