Cases on Managing E-Services
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Cases on Managing E-Services

SKU: 9781605660653

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Additional information

Full Title

Cases on Managing E-Services
Author(s)

Ada Scupola
Edition
ISBN

9781605660653, 9781605660646
Publisher

Information Science Reference
Format

PDF and EPUB

Description

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

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