Call Centres and Human Resource Management A Cross-National Perspective 1st Edition
-75%
Availability: In Stock

Call Centres and Human Resource Management A Cross-National Perspective 1st Edition

SKU: 9780230288805

Original price was: $99.00.Current price is: $24.99.

Access Call Centres and Human Resource Management A Cross-National Perspective 1st Edition Now. Discount up to 90%

Categories: ,

Additional information

Full Title

Call Centres and Human Resource Management A Cross-National Perspective 1st Edition
Author(s)

Stephen Deery
Edition

1st Edition
ISBN

9780230288805, 9781403913043, 9781349511624
Publisher

Palgrave Macmillan
Format

PDF and EPUB

Description

This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

Related products