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Business Relationship Manager Careers in IT service management 1st Edition

SKU: 9781780172521

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Additional information

Full Title

Business Relationship Manager Careers in IT service management 1st Edition

Author(s)

Ernest Brewster

Edition

1st Edition

ISBN

9781780172521, 9781780172507, 9781780172514, 9781780172538

Publisher

BCS, The Chartered Institute for IT

Format

PDF and EPUB

Description

Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.