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| Full Title | Business Relationship Manager Careers in IT service management 1st Edition |
|---|---|
| Author(s) | Ernest Brewster |
| Edition | 1st Edition |
| ISBN | 9781780172521, 9781780172507, 9781780172514, 9781780172538 |
| Publisher | BCS, The Chartered Institute for IT |
| Format | PDF and EPUB |
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
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