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| Full Title | Air Rage The Underestimated Safety Risk 1st Edition |
|---|---|
| Author(s) | Angela Dahlberg |
| Edition | 1st Edition |
| ISBN | 9781351959988, 9781138256736, 9780754613251, 9781315263083, 9781351959995, 9781351959971 |
| Publisher | Routledge |
| Format | PDF and EPUB |
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
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