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| Full Title | Achieving Organizational Excellence A Quality Management Program for Culturally Diverse Organizations |
|---|---|
| Author(s) | Flevy Lasrado |
| Edition | |
| ISBN | 9783319700755, 9783319700748 |
| Publisher | Springer |
| Format | PDF and EPUB |
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.
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