Managing for Quality and Performance Excellence 10th Edition
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Managing for Quality and Performance Excellence 10th Edition

SKU: 9781305662544

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Additional information

Full Title

Managing for Quality and Performance Excellence 10th Edition
Author(s)

James Evans, William Lindsay
Edition

10th Edition
ISBN-13

9781305662544
Publisher

Cengage Learning
Format

PDF
Pages

784

Description

Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book’s managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It’s everything you need — now and throughout your career — to ensure quality management success.

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